Data Request

Under the new GDPR guidelines, you can request the reasons why personal data is being processed, the description of the personal data held, who has received or will receive your personal data  and/or the details of the origin of your data if it was not collected from you.

By getting in touch to request such data, we will require proof of identification, we will get back to you in 28 days with your data or a timeline as to when you should receive the requested data. We are entitled up to 3 months to respond with your data, but will do our very best to get back to you before then. There is no fee to request access to your data, however, you may incur a small admin fee if your requests are unfounded, excessive or repetitive.

If you would like to request the personal data that we, Towy Valley Heating Ltd hold on you, or you would like to request the removal of such data, please contact us by:

Email: info@towyvalleyheating.co.uk
Phone: 01269 400 350
Mail: Pendragon House, Ffairfach, Llandeilo, Carmarthenshire, SA19 6ST

We will aim to respond within 2 working days of receiving your request.

Alternatively, if you have a complaint, please contact us direct to discuss the matter.